MUTOH INDUSTRIES LTD. (hereinafter referred to as the “Company”) will endeavor to handle appropriately and protect personal information in utilizing the MUTOH Club Service (hereinafter referred to as the “Service”).
This Privacy Policy stipulates the matters related to the processing of personal information of Service Registrants in the Services.
If the Service Registrant is located in the EU or the UK, the “Special Provisions Applicable If the Service Registrant is Located in the EU or the UK” shall apply.
The Company handles personal information of Service Registrants under appropriate protection in accordance with laws and regulations applicable to the Company in relation to the personal information of Service Registrants and the MUTOH Group code of conduct and personal information protection regulations established by the Company.
In the Services, the Company acquires the personal information of officers, employees, and other employees of end-user companies (hereinafter referred to as “Customers”) and the personal information of officers, employees, and other employees (hereinafter referred to as “Employees of Dealers, etc.”) of local agents, distributors, service providers (hereinafter collectively referred to as “Dealers, etc.”).
In this Privacy Policy, Customers and Employees of Dealers, etc. are collectively referred to as “Service Registrants.”
The Company acquires and uses the following personal information of Customers by legal and appropriate means to the extent necessary to achieve the following purposes of use.
| Items of personal information obtained by the Company | Utilization purposes |
|---|---|
| A customer’s name, phone number, e-mail address, information of the corporation he or she belongs to (corporate name, address, phone number, etc.), login information such as ID and password. |
(i) Perform obligations under this privacy policy. (ii) Provide and operate the Service. (iii) Provide services such as repair and maintenance of products. (iv) Introduce the products and services of the Company and group companies (hereinafter collectively referred to as the “Group”) and the local dealers. (v) Analyze, improve, and perform research and development of products and services. |
| Status of contract between a customer and a local dealer. | |
| A customer’s utilization contents, utilization results, etc. of the Service. | |
| Contents, etc. of an inquiry a customer makes to the Company directly or through a local dealer. |
The Company acquires and uses the following personal information of Employees of Dealers, etc. by legal and appropriate means to the extent necessary to achieve the following purposes of use.
| Items of Personal Information the Company Acquires | Purpose of Use |
|---|---|
| Information relating to Employees of Dealers, etc. including name, telephone number, e-mail address, company information (company name, address, telephone number, etc.) to which Employees of Dealers, etc. belong, and login information such as ID and password. |
(1) To perform our obligations under this Privacy Policy. (2) For the provision and operation of the Services. (3) To provide services such as maintenance and servicing of products. (4) To provide information on products and services of the Company group. (5) For the analysis, improvement, and research and development of products and services in the Company group. |
The Company may change the utilization purpose of personal information of Service Registrants to the extent that it is reasonably deemed to be related to the utilization purposes mentioned above. When a utilization purpose is changed, the changed utilization purpose is notified to the customer or announced on the website of the Company.
The Company may share the personal information of Service Registrants to achieve the utilization purpose to the following extents:
Items of personal information of a customer to provide
Same to the “Items and utilization purposes of personal information obtained through the Service.”
Scope of the persons who share it
[Regarding Personal Information of Customers]
- The Company’s subsidiary
Dealers, etc. who have a direct or indirect business relationship with companies to which Customers belong in relation to the sales of the Company group's products and services.
[Personal Information of Employees of Dealers, etc.]
- The Company’s subsidiary
Utilization purposes
Same to the “Items and utilization purposes of personal information obtained through the Service.”
The name and address of a person responsible for the management of the said personal data and the name of a representative
The Company (MUTOH INDUSTRIES LTD.)
See (https://www.mutoh.co.jp/corporate/profile.html) for the address and the name of the representative.
The Company does not disclose the provided personal information of Service Registrants to any third party except for the following cases:
Where consent has been obtained from Service Registrants.
Where the personal information has been processed as statistic data so that Service Registrants cannot be identified.
Where it is deemed necessary for the protection of vital interests of Service Registrants or the public.
Where it is determined to be necessary in accordance with laws and regulations.
Where it is provided to a third party to whom the handling of personal information is consigned to the extent necessary to achieve the utilization purposes.
Where it is provided to a person who is in the sharing relationship mentioned above.
Where it is allowed by applicable laws and regulations.
The Company may provide personal information to a third party who resides in a country or region out of Japan (hereinafter referred to as the “Foreign Country”) in any of the following cases:
Where consent has been obtained in advance from Service Registrants to the provision to a third party who resides in the Foreign Country.
Where personal data is provided to a third party who resides in the Foreign Country where personal information protection measures have been implemented appropriately and rationally in accordance with the intent of the provision of Chapter 4, Section 2 of the Act on the Protection of Personal Information in Japan and their implementation is secured for the Company.
Where the third party who is provided with personal information is certified under the global framework concerning the handling of personal information that has been approved by the Act on the Protection of Personal Information in Japan.
Where the personal information is provided to a third party who resides in the UK or an EU member country designated by the Personal Information Protection Commission in Japan as the Foreign Country that has a personal information protection system that is deemed to be at the same level with Japan in terms of protecting personal rights and interests.
The Company manages personal information as follows:
The Company keeps personal information of Service Registrants accurate and updated as well as endeavors to delete the said personal information without delay when he or she unsubscribes from the Service.
The Company provides the officers and employees with education on personal information protection in an endeavor to improve their awareness about personal information protection.
The Company appoints a personal information management supervisor in an endeavor to protect personal information of Service Registrants.
The Company manages personal information of Service Registrants safely and take rational safety measures to prevent unauthorized access to, loss, destruction, falsification, leakage, etc. of personal information of Service Registrants.
The Company takes appropriate technical and organized measures to protect personal information of Service Registrants collected and processed by the Company. The purpose of the measures taken by the Company is to provide the safety at the adequate level for the risk of handling personal information of Service Registrants.
The Company retains personal information collected from Service Registrants in the case where there is a continuous and legitimate necessity for operation (necessary to provide Service Registrants with a service required by Service Registrants, necessary to meet the requirements of applicable laws and regulations, tax system, or accounting, etc.).
The Company, in the case where there is no continuous and legitimate necessity to process personal information of Service Registrants for operation, deletes or anonymizes the said information, and in the case where it is impossible to delete or anonymize it (due to a reason such as that personal information of Service Registrants is stored in a backup archive), stores personal information of Service Registrants until when it can be deleted and insulates it from further processing.
The Company may update from time to time this privacy policy as legal, technical, or operational conditions evolve. The Company, when updating this privacy policy, takes appropriate measures to give notice to Service Registrants according to the importance of changes the Company makes. The Company, when required by the applicable data protection rules and regulations, shall obtain consent from Service Registrants to the important change of this privacy policy.
Service Registrants have the following data protection rights:
Service Registrants, when he or she wants us to disclose, correct, add or delete, or suspend the utilization of or erase the personal information owned by the Company or provided to a third party, may have us carry it out any time by contacting the contact address described in the “Contact information of the Company” below.
Service Registrants may challenge the processing of his or her personal information, request restrictions on the processing of his or her personal information, or request portability of his or her personal information. In the same manner as above, Service Registrants may exercise the rights by contacting the contact address described in the “Contact information of the Company” below.
In the case where the Company obtained the consent of Service Registrants before collecting and processing personal information of Service Registrants, Service Registrants may withdraw the consent any time. Even if Service Registrants withdraws the consent, it does not affect the legitimacy of the processing performed by the Company before the withdrawal or the processing of personal information of Service Registrants performed based on legal grounds other than the consent to the processing.
Service Registrants reserve the right to file a complaint to the data protection authority about the collection and utilization of personal information of Service Registrants by the Company. Please contact the data protection authority in your region for details.
The Company responds to all requests from individuals who wish to exercise the data protection right in accordance with applicable data protection laws and regulations. After receiving a request from Service Registrants, the Company may ask Service Registrants to provide an evidence to identify himself or herself in order to confirm the details of Service Registrants.
Please contact our contract address below when you have questions or complaints about your personal information, requests to disclose personal information owned by the Company or records provided to a third party, requests for correction, addition or deletion, requests to suspend the utilization of or erase personal information, or requests to suspend the provision of personal information to a third party, etc.
Contact for personal information
MUTOH INDUSTRIES LTD.
〒154-8560
3128 Shimo-Suwa-cho, Suwa-gun, Nagano
E-mail address: MUTOH_Club@mutoh.co.jp
Our representative in Europe
※Service registrants residing in Europe should contact
Mutoh Europe
Archimedesstraat 13 8400 Oostende, Belgium
E-mail address: privacy@mutoh.eu
【Special provisions for Service Registrants who live within the EU or in the UK】
The legal grounds for the Company to collect and utilize personal information of Service Registrants are as follows:
| Utilization purposes of personal information | Legal grounds |
|---|---|
| Perform obligations under this privacy policy. | Contract |
| Provide and operate the Service. | |
| Provide services such as repair and maintenance of products. | |
| Introduce the products and services of the Group | Consent |
| Analyze, improve, and perform research and development of products and services of the Group. |
Legitimate commercial interests of the Group or consent |
The Company may have another legitimate reason and will clarify such legitimate reason to Service Registrants at a relevant point of time as necessary. Please contact the contact address described in the “Contact information of the Company” above when you have questions about or need more details of the legal grounds for the Company to collect and utilize personal information of Service Registrants.